Shipping policy

Shipping Policy

At Lamp Alley, we partner with fulfillment centers worldwide to bring your order to your door as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has shipped.

Shipping Time

We ship worldwide. Delivery typically takes up to 14 business days from the date of shipment, depending on your location and local customs processing. Some remote areas may require additional time.

Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

Customs, Duties, and Taxes

Lamp Alley is not responsible for any customs fees, import duties, or taxes that may apply in your country. These charges, if any, are the buyer's responsibility and vary by destination.

Shipping Delays

Occasionally, shipments may be delayed due to customs, weather, or high order volume, particularly during holiday seasons. We appreciate your patience and will do our best to keep you informed.

Incorrect Shipping Address

Please double-check your shipping address at checkout. Lamp Alley is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately so we can attempt to correct it before shipment.

Lost or Stolen Packages

If your tracking shows delivery but you haven't received your package, please contact us within 7 days so we can investigate with the carrier.